Welcome to Shoppers, Inc.!
Take Your Customer Service To The Next Level
At Shoppers, Inc., we help you deliver the best customer experience possible. Through a targeted mix of mystery shopping, customer surveys and customer service training, we give you valuable insight into not only what your customers are thinking and seeing, but also what is going to take your business to the next level.
What We Do…
With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.
Mystery Shopping
Look with their Eyes
Just one rude or indifferent employee can have the power to cancel your efforts. Shoppers, Inc. has a full-circle set of customer service training programs focused on improving customer interactions.
Customer Surveys
Listen To The Data
Customers surveys offer priceless insight on how customers think and feel about your company, products and the services they receive. Shoppers, Inc. offers phone, online and mobile surveys.
Customer Service Training
Learn From The Experts
Mystery shopping can identify and improve specific areas of poor quality service, compare your company with the competition and recognize strong employee performance.
The Importance Of Customer Satisfaction
Have you found your customers are more demanding than ever? According to an American Express survey, nearly 60 percent of Americans believe businesses today care less and spend less on customer service than ever before. Companies spend most of their dollars to draw new customers and do virtually nothing to retain them. High-value, maximum-impact customer retention demands that employees understand the value of keeping a customer satisfied and have the skills to do so.
A Better Customer Experience
At Shoppers, Inc., we help you deliver the best customer experience possible. Through a targeted mix of mystery shopping, customer surveys and customer service training, we give you valuable insight into not only what your customers are thinking and seeing, but also what is going to take your business to the next level.
Want to know more? Start by defining your customer service philosophy.
Learn more about how we can assist you find out the status of your customer experience.
G.U.T.S. and Leading Empowered Teams for Service Quality training were great programs. There was a lot of insightful information shared in regards to leadership, teamwork, quality service, feedback and recognition. I really liked the 9 Easy Ways to Recognize Your Team. Recognition is so important to a team member.
-Joe C., EZ Go Stores
